Refund and Revision Policy

After your letter is created, we send a proof to the email address on the order. You can approve it, request a revision, or request a refund before it moves into production.

If no action is taken during the review window, the order may move forward automatically based on the production settings active at that time.

Refunds and revisions are easiest before a proof is approved or a physical letter is sent to production. If you notice a typo, missing detail, wrong address, or any other issue, use the review link in your proof email or contact us as soon as possible.

Once a proof is approved, we treat it as ready for production. For physical letters, we may not be able to cancel or refund the order after printing or mailing has started.

If the issue was caused by North Pole Post, we will work with you to make it right.

Physical letters depend on mail carrier timelines. We will publish seasonal cutoff guidance before launch, but delivery dates cannot be guaranteed once an item is in the mail.

Email support@northpole-post.com with your order number and the email address used at checkout.